> For the complete documentation index, see [llms.txt](https://lodestone-technologies.gitbook.io/knowledgebase/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lodestone-technologies.gitbook.io/knowledgebase/account-and-billing/open-a-support-ticket.md).
# Open a support ticket
Do you have any issues with your server or need additional details about our services? Here is how you can easily get in touch with our team by opening a ticket.
To create a ticket, head over to the [Client Portal](https://billing.lodestone.host) and click "Open Ticket" in the navigation menu.
You can now select the appropriate ticket department for your request. It's important that you choose the correct department so that your ticket is sent to the right team.
Once you've filled out your ticket information, click "Submit" and await a response.
{% hint style="info" %}
If you're unable to create a ticket, you can contact us via email: ****
{% endhint %}
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