Cancel an active service

How to submit a cancellation request for an active service.

You may wish to cancel your service for a variety of reasons, such as not having the funds or no longer requiring its use. The cancellation process is very straightforward.

To cancel a service, head over to the Client Portal and click "My Services" in the navigation menu.

You can then select the service you'd like to cancel, and click "Request Cancellation" next to it.

Make sure you choose whether to cancel immediately or at the end of the next billing cycle. Once done, submit your request and await cancellation.

This process cannot be reversed so make sure you're certain about cancelling.

You may be required to open a ticket to request cancellation, depending on the service.